Date: Fri, 16 Oct 2009 00:25:46 +0800
Local: Fri, Oct 16 2009 12:25 am
Subject: Tige Airways is a poor man's airline
This airline will squeeze and dig on you at every opportunity they have.
FOLLOWING a flight rescheduling, a passenger has been placed on a return flight barely an hour after he arrives at his destination, and he can't change it unless he forks out a surcharge.
The passenger, who submitted his account to citizen journalism website Stomp, said he had booked flights on Tiger Airways to arrive in Kuching on November 21 and to depart on November 22.
However an airline rescheduling had given him a new flight itinerary, in which he was to arrive at Kuching on Nov 22 at 3.45pm and has to depart at 4.25pm the very same day for the return flight back to Singapore.
To change his flights, the passenger will reportedly have to pay an additional $150, Stomp quoted him as saying on Tuesday.
"I called Tiger Airways and explained that I wished to change to either an earlier departure date or a later arrival date," said the Stomp reader known as Laughing's.
"But I was told the following - no refund as it is not Tiger's policy. Changing of ticket's date will cost an extra of $150 as the ticket price is different now and all seats are 90 per cent filled," he said.
"I explained it is not my intention to change but the staff told me it is the company's policy."
According to Laughing's, he tried to explain to the staff that he would not be able to make the return flight as there was insufficient time to check out and in.
However, he was told he had to adhere to this itinerary as it was one of the terms and conditions agreed upon.
The staff is lack of service training. The management does not have policy for crisis management and has an attitude of "take it or leave it".
by Ashley_Francois, posted on 15 10 2009, 23:05
Stupid Tiger, you're just killing yourself, your brand and your reputation.
but if you insist to commit suicide with your crazy charges (think before you penalise your consumers), then go ahead, but don't pull other budget airlines down.
by patricktanyh, posted on 15 10 2009, 22:51
This an incredible story, unbelievable and totally unacceptable!!! I've never fly with Tiger Airways before and was surprised with its so many bad news lately. Thought of trying it, but I think i will just give it a missed for now. I am comfortable with JetStar and AirAsia.
by Booooomz, posted on 15 10 2009, 22:23
The big airlines purposely give budget airlines a bad name, hoping that they will decide to pay more for their main airline business.
So, dun take Tiger Airline and dun take Jetstar (Qantas' budget airline).
by Singaporean@overseas, posted on 15 10 2009, 18:39
I wonder why we are still supporting them as a business?
by wilswong, posted on 15 10 2009, 17:59